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Conquer your fastest growing content challenge...and reclaim many hours of your workday
E-mail has evolved into the de facto standard for business communication. In fact, according to Gartner Group, as much as 75% of a firm’s total knowledge exchange occurs via e-mail. Ironically, although e-mail serves as the default communication tool for most firms, it can actually inhibit collaboration. Designed for one-to-one communication, use of e-mail for many-to-many discussions quickly splinters into overlapping threads and round robin decision-making. In addition, the e-mail inbox has become yet another repository for business data, forcinglegal professionalsto search multiple repositories to find information related to their matters -- a significant drain on productivity.
But loss of productivity is only the tip of the iceberg. Beneath the surface, countless hours of lost employee productivity are accompanied by loss of business data. If the Outlook Personal folder (PST), stored on an individuals’ computer is lost (due to hard drive failure, lost computer or employee turnover) many valuable messages may be lost forever.
Most e-mail management solutions today focus on logging e-mails and archiving them in a dedicated repository that is separate from the e-mail server. Although effective in terms of reducing the load on e-mail servers, this solution does nothing to improve worker productivity, by far the largest cost element. The most effective way to deal with e-mail overload is within the context of a company’s overall content management strategy. The Interwoven E-Mail Management modules provide a comprehensive solution for both Microsoft Outlook and Lotus Notes.
Features
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E-mail addressable folders: Each matter folder can be assigned a unique e-mail address. Users can cc or forward messages directly to the relevant matter folder. |
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Drag and drop capability: Users simply drag e-mail messages from the Notes or Outlook inbox into the appropriate WorkSite folder. E-mail attachments can be filed as part of the original message or as separate files with their own profiles and associated metadata. |
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Automatic profiling: Messages and attachments inherit the security and metadata settings from the matter folder in which they are being stored, virtually eliminating the need for manual entry of profile information. |
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Intelligent duplicate detection: Eliminates redundancies and reduces storage requirements |
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Flexible search criteria: E-mail, attachments and documents can be searched using keyword and full-text search. Queries can be performed on e-mail messages and attachments, or documents, or all at the same time. |
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Interwoven E-mail Management for Microsoft Outlook enables e-mail and document management from within the Microsoft Outlook user interface. The solution consists of:
Interwoven E-mail Management for Lotus Notes enables e-mail and document management from within the Lotus Notes client. The solution consists of:
Storing e-mail in a scalable document management system enables firms to make e-mail part of a unified engagement, project or matter file. The Interwoven E-mail Management solution reduces the burden on e-mail servers, and transforms e-mail from an isolated knowledge source, visible only to the person to whom it is addressed, into an asset that can be shared across all offices, easily and securely.
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